At Neichel Automotive, excellence and customer satisfaction are at the core of our strategy. To meet the growing demands of the market for genuine or interchangeable spare parts for heavy vehicles, we have launched an investment plan to modernize our logistics platform.
Objective: To strengthen speed, reliability, and quality of service for our professional clients in the heavy vehicle sector.
A Modernized Logistics Platform for the Storage and Shipping of Heavy Vehicle Spare Parts
The world of gearboxes and axles for heavy vehicles imposes high standards in terms of availability, delivery speed, and reliability. Aware of these challenges, we have redesigned and optimized our logistics platform:
- Reorganization of Storage Areas: Our 4,000 m² facility is optimized to house over 5,000 references, ranging from a gasket weighing just a few grams to an automatic gearbox weighing several hundred kilos, each stored under optimal conditions. Every reference is arranged for quick access, drastically reducing preparation and shipping times. This reorganization is the result of our many years of experience and continuous improvement in logistics.
- New Order Preparation Lines and State-of-the-Art Handling Equipment: Designed to limit repetitive physical handling, these lines provide better ergonomics for our teams and ensure even more precise and rapid order preparation.
Efficiency Gains That Directly Benefit Our Clients
Thanks to these investments, Neichel Automotive has enhanced its ability to deliver spare parts or assemblies for heavy vehicles—from leading manufacturers renowned for the high quality of their products (ZF, EATON, MERITOR, EURORICAMBI, and DANA GRAZIANO)—within 48 hours anywhere in France and in the shortest possible time internationally.
Customer Service That Meets the Highest Standards
The benefits of this logistics modernization are tangible for our clients:
- Even Faster and More Reliable Delivery:
At Neichel Automotive, we have always prided ourselves on providing customer service recognized for its reliability, responsiveness, and quality. The investments made in modernizing our logistics unit aim to optimize an already well-oiled operation, both organizationally and materially, and to go even further in our pursuit of excellence.
- Ergonomics and Logistics Flow:
By rethinking the ergonomics and flow of our logistics, we strengthen every step of order processing: greater precision in preparations, optimized lead times, and improved traceability. The modernization of equipment also reduces the risk of incorrect preparation or damage to parts throughout the logistics process. Equipment (scales, strapping machines), new preparation lines, and stock organization have all been designed to ensure an even smoother, faster service, meeting the demanding expectations of our clients.
- Quality and Compliance:
These improvements directly translate into an enhanced customer experience: even more reliable deliveries, simplified exchanges, and a level of service that meets the highest standards.
By investing in the modernization of its logistics platform, Neichel Automotive consolidates its position as a reference in powertrain solutions for heavy vehicles.
Our motto: to offer each client fast, reliable service that meets the highest industry standards. Because logistics performance is the key to excellent customer service, trust Neichel Automotive for your needs in high-quality spare parts or assemblies: gearboxes, axles, and steering boxes.
